Safepoint has launched the Safepoint Assistant, a new support assistant available on both the Safepoint website and within the Safepoint Lone Worker Management Portal, designed to help customers get answers quickly when the Safepoint team is not immediately available.
The Safepoint Assistant provides fast, helpful responses to common questions about the Safepoint platform, features, and setup, and allows conversations to be passed to the Safepoint support team when needed. It represents another step forward in Safepoint’s continued investment in building the most accessible and capable lone worker safety platform on the market.
Customers often need help at the moment a question arises, whether that’s setting up team settings, understanding a feature, or checking how something works in the Safepoint system. Waiting for an answer, even if it’s only a few minutes, can slow teams down when they are trying to resolve something quickly.
The Safepoint Assistant helps remove that friction by providing instant responses to common support queries, both on the Safepoint website and directly inside the web portal. This means customers can get guidance immediately, without breaking their workflow or waiting for a response window.
For queries that need further investigation, conversations can be escalated directly to the Safepoint support team.
Safepoint has always provided a comprehensive support knowledge base to help customers understand and configure the platform. The Safepoint Assistant builds on that foundation by making this information easier to access at the point of need.
Instead of searching through articles or navigating multiple pages, customers can now ask questions directly and receive clear, relevant answers based on Safepoint’s existing help content and platform workflows.
The Assistant can help with questions relating to the lone worker app, lone worker devices, team settings, escalation contacts, and other core areas of the Safepoint platform, helping customers get more value from the tools they already use.
Support accessibility is becoming a key differentiator in safety technology. By embedding the Safepoint Assistant directly into both the website and the lone worker management platform, Safepoint is setting a new standard for how lone worker safety providers support their customers.
This approach reflects Safepoint’s wider strategy of combining robust safety functionality with modern, user-focused design. Rather than treating support as a separate system, Safepoint continues to integrate it directly into the tools safety teams use every day.
The Safepoint Assistant is now live on the Safepoint website and within the Safepoint web portal.
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