Lone Working in Social Care

Lone workers in the social care industry occupy a large number of roles: from lone workers helping provide care for people in residential care homes, in the community or in the homes of service users. Often working with vulnerable people with a variety of different social care needs, lone workers in social care are under a great deal of stress every day. The adult social care workforce in the UK, (excluding PAs and NHS jobs) is over 1.34 million people, many of whom spend much of their time working alone. 

Social care is a vital and growing part of the care ecosystem in the UK. Improving lone worker safety is integral in delivering an effective service to some of the most vulnerable people.



As Amyas Morse, head of the National Audit office said, “Pressures and demands on the health and social care systems are increasing.”

The risks to lone workers in social care are numerous and incidents of violence, accidents and feelings of being under-supported certainly contribute to staff dissatisfaction that leads them to leave the job. 

Risks can include: 

  • Physical and verbal aggression from members of the community and service users; social care workers often work with vulnerable people, making decisions that affect the care of service users

  • Working with vulnerable, higher risk members of society; drug users, offenders, service users with a history of violence

  • Increased vulnerability to incidents; lone working in the homes of service users without immediate support from colleagues



In such a highly pressured industry, lone workers need a high level of support, training and smart tools to help them deliver great social care. As a social care employer, it is your responsibility not only to protect your service users and those people in your care, but your staff too.

Lone workers are a huge part of the social care sector, with many social care employees working alone with vulnerable service users for extended periods of time. As an employer, you need to provide sufficient protections and safeguards so your staff can work safely and effectively.

Taking responsibility for the safety and wellbeing of your lone working social care employees is part of taking responsibility for your service users and all of the people you reach with your social care organisation.


Be sure your training is bespoke and fit for purpose. Working in the home of a service user requires a very different approach to working in a service facility. 

Social care sees significant rates of staff turnover. This is not only reflective of a need for review and change, but also presents a problem of less experienced workers operating in challenging roles. Support your staff by investing in physical and mental wellbeing programs, listen to their concerns, and provide clear channels for communication.

Ensure your staff are protected by using a lone worker solution that makes it easy to monitor, check-in and trigger alarms. The Safepoint mobile app and portal are easy to use and work on both iOS and Android devices. Lone workers can use their existing phones, minimising the need for training or carrying of additional equipment.  

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Robust management tools

Safepoint helps you meet health and safety requirements and legally safeguard your social care company for the future. Manage your lone workers simply and effectively, and make informed safety decisions in real-time.


Smart, effective protection

Safepoint offers smart protection for lone workers in the field. Social care workers can request help in case of emergency and the app alerts Guardians in the event a task duration expires. Your lone workers are safeguarded wherever they are.


Visibility and real-time updates

Safepoint shares vital safety information including GPS location, battery life and signal strength, instantly keeping Guardians and lone workers updated. Data is only shared during an active task so lone worker privacy is maintained.

Request a callback

Interested in Safepoint and want to discuss how our lone worker solution can help your business? Fill in the form below and we’ll get back to you.

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