How can we help?
At Safepoint, we’re committed to helping you protect your lone workers and your organisation against risk.
If you need a hand getting started, using the portal or mobile app, or just have some questions, we’re always happy to help. You can see some of our help resources and FAQs below.
If you have questions or want to submit a support request, you can do that too.
+ Do you offer a trial?
Yes! Safepoint offers a 14-day free trial and you can sign-up here!
+ How much is Safepoint?
Safepoint offers flexible, transparent pricing, starting at £8.50 per license Ex. VAT.
+ What is a license?
Each license you purchase covers a single person to use Safepoint, either as a guardian or a lone worker.
For example: a company with five lone workers and one guardian would require six licenses.
+ What happens if my team changes size?
Safepoint has a flexible subscription system. Adding or removing licenses is easy, and we’ll reflect that in your next bill.
+ Are there discounts for charities?
Yes! If you are a registered charity and would like to discuss using Safepoint for your team, please get in touch at email@example.com
+ What are the system requirements?
Safepoint’s Guardian Portal fully supports the current version of Chrome, Firefox, Edge, and Safari. We also support Internet Explorer 11 with a limited feature-set due to the technical limitations of the browser.
The minimum supported versions for the Safepoint mobile app are Android 4.3 and iOS 9.
+ I can’t hear alert sounds. What do I do?
Please try the following suggestions.
The Portal’s tab in your browser might be muted. Follow instructions to how to unmute the tab here.
Check your operating system’s sound is on and volume is sufficiently high:
On Windows machines you will normally have a speaker icon in the bottom right corner to switch sound on or off and to change the volume.
On an Apple Mac machine open the Settings app, then click on Sound and check your sound settings.
Note that Safari does not allow automatic alert sounds to play. Please use another browser.
Finally, check your external speakers are working correctly.
+ What is a task?
A task is a period of time in which an individual shares their status, such as location, to ensure they remain safe in dangerous scenarios, such as when carrying out work alone.
A task is created and managed by the individual using the Safepoint mobile app, and their status can be seen by their assigned guardians in a web browser on the Safepoint Portal.
+ What is an emergency alert?
An emergency alert is triggered in the Safepoint mobile app either manually, by an individual tapping the Request Help button, or automatically when a task times-out without the individual checking-in.
In both cases the guardians assigned to the individual will be alerted via the Safepoint Web portal and can enact company safety procedures to potentially save a life.
+ Where do I login?
+ Where do I download the app?
+ How much data does the mobile app use?
Not much at all! Communicating with the web portal and sending updates, such as your location, requires tiny amounts of data, we are talking kilobytes (1/1000th of a gigabyte).
+ Can I use Safepoint the same time as other apps?
Yes, absolutely! Safepoint can run in the background and does not interfere with any other apps you may wish to use.
+ What if I force close Safepoint?
Force closing Safepoint will not affect any currently active task or emergency alert. However, if Safepoint is not open in the background it may be prevented from sending safety data, such as location, to the web portal.
We recommend always leaving Safepoint open in the background during an active task or emergency alert.
Request a callback
Interested in Safepoint and want to discuss how our lone worker solution can help your business? Fill in the form below and we’ll get back to you.